For all cancellations and returns enquiries, please contact our team on 0208 187 1216 or email [email protected]

Returns address:

Pro10 Beauty Ltd
Unit 101, Image Court
326 Molesey Road
Walton on Thames
KT12 3LT

Consumer returns conditions:

i. You have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.

ii. You can return any unwanted items for a refund or replacement provided that they are unopened, unused and in their original packaging.

iii. We can only offer a refund or an exact replacement for your return. We can’t offer to exchange an item for a different item.

iv. Should you wish to cancel your order, you must notify us on 0208 187 1216 or email [email protected]

v. Once you have notified us that you are cancelling your order, and we have received the goods back in the condition in which we originally sent them out to you, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

vi. We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling or damage.

See full consumer terms and conditions

Pro returns conditions:

Any goods ordered in error must be reported to the Company, by telephone, within 2 working days of receipt of delivery. They may only be returned with the agreement of the Company and only if they are in re-saleable condition. If return of goods is agreed to by the Company, the client will be issued with a case number which must be quoted with the shipment. If, upon sight of returned goods, the Company judges them to be in re-saleable condition, your account will be credited with 80% of their value. If no case number is quoted or goods are not judged to be in re-saleable condition, no credit will be given. In this case, goods will only be returned to the client if requested, in which case the applicable handling charge will be charged to your account, regardless of the value of the goods. This is payable with the next order.

See full pro customers terms and conditions