Consumer Terms & Conditions

These terms and conditions form the basis on which you may order from lcnuk.co.uk and Pro10 Beauty LTD T/A LCN UK. Please read them carefully as they contain important information. If you are unable to find specific information that you are looking for, please consult our General Terms and Conditions and our Privacy Policy. If you are still unable to find what you are looking for, please contact us at Pro10 Beauty LTD T/A LCN UK, on 0208 187 1216 or email [email protected]

1. Supply of Goods

To order from our site, you must be located on the UK mainland. Orders can only be delivered to UK mainland addresses.

2. Payment

Payments are processed through PayPal. No payment details are kept by Pro10 Beauty LTD T/A LCN UK.

3. Risk and Ownership

No title of any goods in an order shall pass to you until we have received payment in full for the entire order and it has been successfully delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

4. Prices

The prices payable for goods that you order are as set out on our website. All Consumer prices are inclusive of VAT at the current rates and are correct at the time of entering information.

5. Availability

In normal circumstances, you will not be able to order products when they are out of stock and will have to wait until they are back in stock. If, for some reason, you have been able to order an item that is not available, we will contact you by email or phone (if you have given us details) to offer you another item, to wait for the item to become available or to cancel your product order and have a refund.

6. Special Orders

There is approximately a 3 week wait for a Special Order items. When the product is expected to be in stock, you will be contacted to let you know when you can expect delivery.

7. Despatching of Orders

Orders received by our warehouse before 12 noon will be despatched same day. Orders received after 12 noon will be despatched next day.

Wherever possible, goods will be despatched by Royal Mail unless otherwise requested. However, nail polishes and some other items are classified as hazardous by the Royal Mail, in which case your order will be sent to you by courier but at no extra cost to you.

All goods despatched require a signature. If no one is in to accept delivery, a neighbour may be asked to accept the delivery and to sign for it. If unable to deliver to your address, a card will be left with instructions. No delivery will be left without a signature. Whenever a courier service is used, delivery may be made at any time between 08.30 and 17.30.

There may be slight delays during busy periods.

8. Handling Charges

Handling charges include processing, packaging and delivery and are subject to VAT.

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods.

You can return any unwanted items free of charge within 14 days.

9. Cancellation Rights

i. You have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.

ii. You can return any unwanted items for a refund or replacement provided that they are unopened, unused and in their original packaging.

iii. We can only offer a refund or an exact replacement for your return. We can’t offer to exchange an item for a different item.

iv. Should you wish to cancel your order, you must notify us on 0208 187 1216 or [email protected].

v. Once you have notified us that you are cancelling your order, and we have received the goods back in the condition in which we originally sent them out to you, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

vi. We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling or damage.

10. Cancellation by Us

We reserve the right not to process your order if:

i. We have insufficient stock to deliver the goods you have ordered.
ii. We do not deliver to your area.
iii. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by email and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

11. Liability

i. Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery, we will provide you with a full refund.

ii. We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

iii. Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

iv. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

12. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at (insert postal address) and all notices from us to you will be displayed on our website from time to time.

13. Changes to Legal Notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

14. Law, Jurisdiction and Language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

15. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

16. Privacy

You acknowledge and agree to be bound by the terms of our Privacy Policy.

17. Third Party Rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

18. Other Important Terms

Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may submit the dispute for online resolution to the European Commission Online Dispute Resolution platform.

19. Changes to Terms and Conditions

The Company reserves the right to alter any details regarding prices and terms and conditions without prior notice.